Privacy Policy

Introduction

OrzuAI (“we”, “us”, “our”) provides an AI-powered WhatsApp assistant platform for small businesses. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website and services.

By creating an account or using OrzuAI, you agree to this Privacy Policy.

Information We Collect

We may collect the following categories of information:

• Account information such as name, email address, authentication provider, and profile avatar.
• Business profile information including business name, description, contact details, and uploaded logo.
• WhatsApp integration data such as connected phone numbers and message metadata required to deliver the service.
• Customer conversation data including contacts, messages, and AI-generated replies processed on your behalf.
• Knowledge base content you upload to train your AI assistant.
• Usage and analytics data such as message counts, contact counts, and AI response metrics.
• Technical data such as IP address, browser type, and device information collected through standard web logs.

How We Use Information

We use personal information to:

• Provide, operate, and maintain the OrzuAI platform.
• Authenticate users and secure accounts.
• Connect and manage WhatsApp integrations.
• Generate AI-assisted replies using your business knowledge base.
• Send transactional emails such as verification and password reset messages.
• Improve product performance, reliability, and security.
• Comply with legal obligations and respond to lawful requests.

Third-Party Services

We use trusted third-party providers to deliver core functionality, including Supabase (database and authentication), Resend (email delivery), Google Gemini (AI responses), Meta WhatsApp Cloud API (messaging), and Google OAuth (sign-in). These providers process data according to their own privacy policies and our data processing agreements where applicable.

Data Retention

We retain account and business data for as long as your account remains active or as needed to provide the service. When you delete your account, we delete associated personal data from our systems, subject to limited retention required for security, fraud prevention, or legal compliance.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Withdraw consent where processing is based on consent.
• Contact us at support@orzuai.com for privacy-related requests.

Security

We implement administrative, technical, and organizational measures designed to protect personal information, including encrypted connections, access controls, and row-level security in our database. No method of transmission or storage is completely secure.

Contact

If you have questions about this Privacy Policy, contact us at support@orzuai.com.

Last updated: May 30, 2026.